Some of our key successful projects
SharePoint 2016 End to End Life Cycle Client- Dubai Manufacturing Sector
- Onsite Design Consultant services for creating new Designs.
- Discussion with client and conceptualizing Design for Intranet Site
- Sharing Design details with UI Designer
- Setting up Design Change Strategy
- Assisting Development team in getting the design implemented
- Providing Onsite SharePoint Development Services.
- Development of 10 Application on SharePoint 2016 with
- 5 Medium Complexity
- 3 Medium Complexity
- 2 High Complexity
- Years of experience on SharePoint 2013/2016
Mobile Application Development Service:
- Providing Onsite Mobile Development Services for 1 home application.
- Years of experience on different version of mobility
Annual Maintenance Services:
- Onsite Design Consultant Annual Maintenance Services.
- Support resource hands of experience on SharePoint 2016 platform
- Providing Day to Day services
- Resolving any issue in existing Solution
- Providing Monthly report
Windows Migration Client- One of the leading bank of UAE
- Hands and feet support to manage /support incidents during the remote migration of user profiles/mailboxes migration, including but not limited to:
- Supporting in domain accounts and mailbox migration.
- Prior Outlook mail migration experience / knowledge is preferred.
- Windows 7 & 10 Operating Systems.
- Supporting end users with day to day application issues
- Experienced in CitrixApp & XenMobile MDM activation and support issues
- Experienced in Single sign-on troubleshooting
- Troubleshooting windows OS, outlook and printing problems.
- Might require to work during or after working hours (shifts)
- Troubleshooting of end user desktop issues like SSO, EV, NAC etc.
- Execute SOP driven tasks
Active Directory and Exchange Server Administration Client- One of the leading bank of UAE
- Providing AD & Exchange Server Administration across the branches.
- Installing, Configuring & Managing Active Directory/ DHCP/ DNS/ Exchange Server.
- Security tasks related to the data, systems and applications protected by Active Directory.
- Implement Active Directory Security Solutions.
- Participate in the administration of Group policy Objects.
- Understanding of Exchange and mail routing issues.
- Background on Microsoft Exchange & has worked on End User Computing Services.
- Outlook Connectivity to Exchange Server.
- Installation of Office 365 & hybrid environment.
End User Support Services Client- one of the leading Dubai Insurance
- Troubleshoot problems with desktop, laptop hardware and operating system
- Configuration of devices attached to laptops ( PDA)
- User handling skills
- Network basic configuration and troubleshooting
- Skills to provide remote support on phone or through tool
- Ability to do root cause analysis (RCA) and comprehend the same in Knowledge Base
- Requirement analysis for generic requirements
- Provide assistance to IT users.
- Responsible for providing IT assistance to include standard application support, hardware and software installation and troubleshooting.
- Responsible for the implementation, support, administration, and management of Windows/OS on workstations and/or servers.
- Troubleshoot and resolve incidents related to desktop and associated peripherals.
- Installation of desktop and hardware as per requirement.
- Operating Systems (OS) installation / re-installation / troubleshooting, upgrades and patches for desktops.
- Software installations/troubleshooting such as MS-Office, Acrobat Reader, mail client etc.
- Desktop IMAC.
- Installation of anti-virus on desktops and remove Virus.
- Configuration of Print devices (network and local) on desktops.
- Desktop Configuration – Network, mail client, Internet etc.
- Run daily night batch process for Caesar application
- Ensure backup system is executed as per daily schedule
ETS Field support Client- one of the leading bank of UAE
- Providing End user field support across branches.
- End user & branch infrastructure maintenance & support.
- BAU Support based on HD Request
- End user desktop.
- Active Directory management (Group Policy Creation, implementation, Baseline Implementation for all OS, Security Configurations.)
- QMS Infrastructure support & service delivery experience.
- PC Hardware & Software Support (OS deployment, Application installation, trouble Shooting, H/W related support)
- PC Windows Update Deployment via LANDesk Server for 5200 Pc’s based on InfoSec Patch Cycle Quarterly
- Maintaining Branch Office Server (OS deployment, Application installation, trouble Shooting, H/W related support). Confidential
- Support Branch & Office Backup related issue (Tape Drive H/W issue /Bulk folder Movement Support)
- Branch Office Server Windows Update Deployment via LANDesk Server for 70 +Server’s based on InfoSec provided Patch Cycle Quarterly
- Maintaining Branch & Office Cisco Router & Switch Support
- Maintaining Branch & Office Etisalat MPLS,3G Coordination & Support
- Offsite ATM MPLS,3G Network Support
- Vendor Coordination for Server Support & Preventive Maintenance
- Vendor Coordination for HP Printer Support & Preventive Maintenance.
- Vendor Coordination for Panini ICCS Scanner Support & Preventive Maintenance.
- Vendor Coordination for Cabling related Activities on Daily Basis
- Vendor Coordination for Branch Office users Shifting Activities Planning & implementation. Maintaining Branch & Office Internet WIFI Configuration and Support
- Happiness Meter IPAD Support @ Branches
- New Branch Office Setup (Follow up with Admin for Procurement of new Equipment, Delivery & Implementation) (Ongoing New IBN Battuta Branch)
- Cisco Phone Number Allocation Bank wide.
- Antivirus Scanning of PC’s based on MacAfee Alert provided by SOC team.
- Daily Updating MacAfee Agent on non-Compliance PC provided by SOC team.
- Deployment of Application after creating packages as per BAU requirement via SCCM Server. BCP Support based on BAU requirement
- New Projects Planning & Implementation
Microsoft SharePoint & Nintex Mobile Expert support services Client- one of the government project in Qatar
Microsoft SharePoint and Nintex Activities
- Design and Development of 8 Intranet sites and 50 e-services.
- The intranet sites and e-services should be in both in English and Arabic.
- The design and interface are already been decided and will be shared with the development team.
- The sites will be for different organization. The development team needs to coordinate with each of these organizations for input and sign-off on development.
- For workflows Nintex BPM engine has to be used.
Microsoft Project Management Activities
- Project Management Activities, Coordinating with different stakeholders of the project.
- Coordinating for requirement gathering Workshop with client.
- Preparing & sharing Project status report.
- Getting SRS document sign-off from client.
- Working in coordination with assigned Business Analyst.
- Sharing project report to internal Wipro team, highlighting any delay or risk.
Microsoft Business Analyst Activities
- Conducting the requirement gathering Workshop with client.
- Preparing SRS Document (Arabic & English).
- Getting SRS document sign-off from client.
- Working in coordination with assigned Project Manager.