Some of our key successful projects

SharePoint 2016 End to End Life Cycle Client- Dubai Manufacturing Sector

Design Services:

  • Onsite Design Consultant services for creating new Designs.

Service includes:

  • Discussion with client and conceptualizing Design for Intranet Site
  • Sharing Design details with UI Designer
  • Setting up Design Change Strategy
  • Assisting Development team in getting the design implemented

Development Service:

  • Providing Onsite SharePoint Development Services.
  • Development of 10 Application on SharePoint 2016 with
  • 5 Medium Complexity
  • 3 Medium Complexity
  • 2 High Complexity
  • Years of experience on SharePoint 2013/2016

Mobile Application Development Service:

  • Providing Onsite Mobile Development Services for 1 home application.
  • Years of experience on different version of mobility

Annual Maintenance Services:

  • Onsite Design Consultant Annual Maintenance Services.
  • Support resource hands of experience on SharePoint 2016 platform

Service includes:

  • Providing Day to Day services
  • Resolving any issue in existing Solution
  • Providing Monthly report

Windows Migration Client- One of the leading bank of UAE

  • Hands and feet support to manage /support incidents during the remote migration of user profiles/mailboxes migration, including but not limited to:
  • Supporting in domain accounts and mailbox migration.
  • Prior Outlook mail migration experience / knowledge is preferred.
  • Windows 7 & 10 Operating Systems.
  • Supporting end users with day to day application issues
  • Experienced in CitrixApp & XenMobile MDM activation and support issues
  • Experienced in Single sign-on troubleshooting
  • Troubleshooting windows OS, outlook and printing problems.
  • Might require to work during or after working hours (shifts)
  • Troubleshooting of end user desktop issues like SSO, EV, NAC etc.
  • Execute SOP driven tasks

Active Directory and Exchange Server Administration Client- One of the leading bank of UAE

  • Providing AD & Exchange Server Administration across the branches.
  • Installing, Configuring & Managing Active Directory/ DHCP/ DNS/ Exchange Server.
  • Security tasks related to the data, systems and applications protected by Active Directory.
  • Implement Active Directory Security Solutions.
  • Participate in the administration of Group policy Objects.
  • Understanding of Exchange and mail routing issues.
  • Background on Microsoft Exchange & has worked on End User Computing Services.
  • Outlook Connectivity to Exchange Server.
  • Installation of Office 365 & hybrid environment.

End User Support Services Client- one of the leading Dubai Insurance

  • Troubleshoot problems with desktop, laptop hardware and operating system
  •  Configuration of devices attached to laptops ( PDA)
  •  User handling skills
  •  Network basic configuration and troubleshooting
  •  Skills to provide remote support on phone or through tool
  •  Ability to do root cause analysis (RCA) and comprehend the same in Knowledge Base
  •  Requirement analysis for generic requirements
  •  Provide assistance to IT users.
  •  Responsible for providing IT assistance to include standard application support, hardware and software installation and troubleshooting.
  • Responsible for the implementation, support, administration, and management of Windows/OS on workstations and/or servers.
  • Troubleshoot and resolve incidents related to desktop and associated peripherals.
  • Installation of desktop and hardware as per requirement.
  • Operating Systems (OS) installation / re-installation / troubleshooting, upgrades and patches for desktops.
  • Software installations/troubleshooting such as MS-Office, Acrobat Reader, mail client etc.
  • Desktop IMAC.
  • Installation of anti-virus on desktops and remove Virus.
  • Configuration of Print devices (network and local) on desktops.
  • Desktop Configuration – Network, mail client, Internet etc.
  • Run daily night batch process for Caesar application
  • Ensure backup system is executed as per daily schedule

ETS Field support Client- one of the leading bank of UAE

  • Providing End user field support across branches.
  • End user & branch infrastructure maintenance & support.
  • BAU Support based on HD Request
  • End user desktop.
  • Active Directory management (Group Policy Creation, implementation, Baseline Implementation for all OS, Security Configurations.)
  • QMS Infrastructure support & service delivery experience.
  • PC Hardware & Software Support (OS deployment, Application installation, trouble Shooting, H/W related support)
  • PC Windows Update Deployment via LANDesk Server for 5200 Pc’s based on InfoSec Patch Cycle Quarterly
  • Maintaining Branch Office Server (OS deployment, Application installation, trouble Shooting, H/W related support). Confidential
  • Support Branch & Office Backup related issue (Tape Drive H/W issue /Bulk folder Movement Support)
  • Branch Office Server Windows Update Deployment via LANDesk Server for 70 +Server’s based on InfoSec provided Patch Cycle Quarterly
  • Maintaining Branch & Office Cisco Router & Switch Support
  • Maintaining Branch & Office Etisalat MPLS,3G Coordination & Support
  • Offsite ATM MPLS,3G Network Support
  • Vendor Coordination for Server Support & Preventive Maintenance
  • Vendor Coordination for HP Printer Support & Preventive Maintenance.
  • Vendor Coordination for Panini ICCS Scanner Support & Preventive Maintenance.
  • Vendor Coordination for Cabling related Activities on Daily Basis
  • Vendor Coordination for Branch Office users Shifting Activities Planning & implementation. Maintaining Branch & Office Internet WIFI Configuration and Support
  • Happiness Meter IPAD Support @ Branches
  • New Branch Office Setup (Follow up with Admin for Procurement of new Equipment, Delivery & Implementation) (Ongoing New IBN Battuta Branch)
  • Cisco Phone Number Allocation Bank wide.
  • Antivirus Scanning of PC’s based on MacAfee Alert provided by SOC team.
  • Daily Updating MacAfee Agent on non-Compliance PC provided by SOC team.
  • Deployment of Application after creating packages as per BAU requirement via SCCM Server. BCP Support based on BAU requirement
  • New Projects Planning & Implementation

Microsoft SharePoint & Nintex Mobile Expert support services Client- one of the government project in Qatar

Microsoft SharePoint and Nintex Activities

  • Design and Development of 8 Intranet sites and 50 e-services.
  • The intranet sites and e-services should be in both in English and Arabic.
  • The design and interface are already been decided and will be shared with the development team.
  • The sites will be for different organization. The development team needs to coordinate with each of these organizations for input and sign-off on development.
  • For workflows Nintex BPM engine has to be used.

   Microsoft Project Management Activities

  • Project Management Activities, Coordinating with different stakeholders of the project.
  • Coordinating for requirement gathering Workshop with client.
  • Preparing & sharing Project status report.
  • Getting SRS document sign-off from client.
  • Working in coordination with assigned Business Analyst.
  • Sharing project report to internal Wipro team, highlighting any delay or risk.

Microsoft Business Analyst Activities

  • Conducting the requirement gathering Workshop with client.
  • Preparing SRS Document (Arabic & English).
  • Getting SRS document sign-off from client.
  • Working in coordination with assigned Project Manager.